Twenty CRM vs Salesforce
Is switching from Salesforce to Twenty CRMworth it? Here's a detailed comparison of pricing, features, and ownership.
Twenty CRM and Salesforce both serve crm and sales automation, but they differ fundamentally in pricing and ownership. Salesforce costs $25/month ($300/year), while Twenty CRM is completely free. As an open-source tool, Twenty CRM's code is publicly auditable and community-driven. This comparison breaks down exactly what you gain, what you lose, and whether switching makes sense for your workflow.
Quick Verdict
Switching to Twenty CRM saves you $300/year — $900 over 3 years
Salesforce costs
$300/yr
3-year cost
$900
Twenty CRM costs
Free (self-hosted)
Best for
- +Startups
- +Small teams
- +Users who want a modern CRM
Not ideal for
- −Enterprise teams needing extensive integrations
- −Salesforce ecosystem users
Feature Comparison
| Feature | SalesforceSubscription | Twenty CRMAlternative |
|---|---|---|
| Pricing | $25/mo $300/year | Free |
| Platforms | Web, Desktop (typical) | WebSelf-hosted |
| Offline Support | Limited (typical) | Requires internet |
| Open Source | No | ✓Open source |
| Ownership | Renting | Full ownership |
| Cloud Dependency | High (typical) | Mostly offline |
| Migration | — | Medium |
Pricing
Salesforce
$25/mo
$300/year
Twenty CRM
FreePlatforms
Salesforce
Web, Desktop (typical)Twenty CRM
Offline Support
Salesforce
Limited (typical)Twenty CRM
Requires internetOpen Source
Salesforce
NoTwenty CRM
✓Open sourceOwnership
Salesforce
RentingTwenty CRM
Full ownershipCloud Dependency
Salesforce
High (typical)Twenty CRM
Mostly offlineMigration
Salesforce
—Twenty CRM
MediumSwitching Analysis
+What you gain with Twenty CRM
- +Modern UI
- +Self-hostable
- +No per-seat pricing
- +Open source
−What you lose
- −Fewer integrations
- −Smaller ecosystem
- −Less enterprise features
Who Should Switch?
✓Good candidates for Twenty CRM
- +Startups
- +Small teams
- +Users who want a modern CRM
✗Should keep using Salesforce
- −Enterprise teams needing extensive integrations
- −Salesforce ecosystem users
Migration Guide
Switching from Salesforce to Twenty CRM is rated as medium. Here's how to make the move:
Export your data
Go to Salesforce's settings and export your data in CSV, PDF, or native format. Most tools support bulk export.
Install Twenty CRM
Download Twenty CRM from the official website. It's completely free to use.
Import and configure
Import your exported data into Twenty CRM. Set up your preferences, shortcuts, and workflows to match your existing setup.
Run in parallel
Use both tools side-by-side for a week or two. This lets you verify everything works before fully switching.
Cancel subscription
Once you're confident Twenty CRM meets your needs, cancel your Salesforce subscription. You've escaped the subscription!
Frequently Asked Questions
Is Twenty CRM a good alternative to Salesforce?
Yes, Twenty CRM is a solid alternative to Salesforce. It offers free access with open source code, making it a great choice for users looking to escape subscriptions. Twenty CRM handles the core functionality that most Salesforce users rely on daily.
How much can I save by switching from Salesforce to Twenty CRM?
Switching from Salesforce ($300/year) to Twenty CRM (Free (self-hosted)) can save you approximately $300 per year, or $900 over three years. The savings start immediately with zero upfront cost.
What do I lose by switching from Salesforce to Twenty CRM?
The main trade-offs include: Fewer integrations, Smaller ecosystem, Less enterprise features. However, Twenty CRM still covers the core functionality most users need. The gaps are typically in advanced features and ecosystem integrations, not daily-use capabilities.
Can I migrate my data from Salesforce to Twenty CRM?
Yes. Most Salesforce data can be exported in standard formats (CSV, PDF, or native format) and imported into Twenty CRM. The migration difficulty is rated as medium, so it may take some effort.
Is Twenty CRM really free?
Yes, Twenty CRM is completely free to use and open-source. There are no hidden costs, no premium tiers, and no feature restrictions for core functionality.
Does Twenty CRM work on the same platforms as Salesforce?
Twenty CRM is available on web, self hosted. Check the official website for the most up-to-date platform support.
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